Ask The Bum

Got a question about one of our products or just wanna ask us a random question? Ask The Bum anything and we'll get back to you within 24 hours.

Most Common

Most Common

Okay, there are some answers on “Ask The Bum” that we can be a little cheeky about, not this one. The American Academy of Dermatology and National Eczema Association recommend using mild cleansers that are fragrance-free and dye-free on children with eczema. Our Baby Bum Fragrance Free Shampoo & Wash is an ultra-mild foaming cleanser made from plant-based ingredients, free from sulfates, dyes and parabens, and has a low pH which the National Eczema Association says helps with itch relief. It dispenses as a rich foam, which allows you to use just enough, not too much, to gently clean your child’s skin. In addition, the AAD recommends a fragrance-free, dye-free moisturizer to hydrate and soothe itchy skin patches. Our Baby Bum Fragrance Free Everyday Lotion is a non-greasy, moisturizing emulsion that absorbs quickly into skin when applied after bathing, or any time, day or night. You can also try our Baby Bum Calming Everyday Lotion, which adds natural Lavender essential oil to comfort and soothe itchiness. Finally, while we’re super stoked that you “Trust The Bum” (us), for diagnosis and treatment of eczema, please consult your doctor.

No, Sonny doesn’t have any kids (that we know of).

I wish we could tell you this wasn’t true, but it is. Instead of taking out the “stinging” agents/chemicals, some companies just add in “numbing” agents/chemicals so they can pass the “Tear Free” independent third party testing and make the claim on the bottle. Since we make our products for our very own kids there was absolutely no way we were going to put “numbing” agents into our bath products. We just used cleaner ingredients and were awarded the “Tear Free” claim without having to numb our kid’s eyes, as crazy as that sounds.

Haha, no offense taken, and it’s an easy question for us to answer: When we started Sun Bum we didn’t just set out to protect only the cool and rich people, we want to protect everyone.

Yes, a baby’s skin is 10x more sensitive than ours and because skin’s natural barrier function is still developing in babies and kids, they are more vulnerable to environmental exposure.  That’s why our products have been carefully formulated using natural, plant-based ingredients in just the right amounts to protect, nourish and hydrate our next generation.

That was a big debate around the office and we really wanted to put the word “natural” on our products but the truth is, if you pull a carrot out of the ground and rinse it off with water before you eat it, it’s truly NOT 100% “natural” any more. The water probably contains Fluoride and other chemicals that have now deposited on your “natural” carrot, making it NOT 100% natural any more. Make sense? Most companies still claim it because it’s what the consumers want to hear but we follow the rules by the book. All of our Baby Bum products are “plant based” and don’t contain any toxic or synthetic chemicals so they are “natural” to us, we just don’t claim it because we wanna be completely transparent.

Tell her to get in line. 🙂

Hmmm…that’s an interesting question. Our prices seem super reasonable and competitive to us probably because we make our products for our own kids, and when it comes to our buttery little precious unicorn grom wonders, well, we just gotta splurge a little, sorry.

They’re mostly just kids from our families and community on the North Shore.

Great question. Whether we’re at our little Sun Bum office in Cocoa Beach where it all began in 2010, or our Encinitas office that we opened a few years later in California, we’ve always loved the small town, simple life kind of vibe for a place to raise our families. A few years ago we met Andrea Hannemann (aka EarthyAndy), who lives in another awesome little beach community on the North Shore of Oahu and made her one of our Sun Bum Ambassadors. Her Aloha spirit was super infectious to all of us, so when we decided to widen our Baby Bum product line we asked her to join our team and we’ve been stoked ever since. Like Sun Bum, we make all of our Baby Bum products here on the mainland but the product ingredient goodness and lifestyle inspiration from our friends in Hawaii has been amazing. Truly.

If you’re coming to the North Shore, you could start on one end, rent bikes and snorkels on one side of the street and snorkel at sharks cove across the street, grab some food from Pupukea Grill our fav food truck, bike down the 7 mile miracle as far as you want to go and choose your beach as there is beach entrances all along to bike path! Make sure to stay for the sunset! All the mist in the air from the waves creates some of the most magical sunsets ever. If you need a drink or snack stop by the Sunrise Shack across from Sunset Beach. Any day on the North Shore ends up being pretty magical!

Ahhhhh…Congratulations!!! One of our California crew just had a beautiful baby girl and named her “Havyn”. We all REALLY loved it when we heard it.

Almost all of our Baby Bum products are vegan, meaning they are free from animal or animal by-products.  A couple of Baby Bum products are not 100% vegan because they use beeswax, whose specific melting point and physical properties helps create stable, thick, emollient and protective formulations. Our non-vegan products are the Diaper Cream and Coconut Balm but we are working  to remove beeswax from these formulas as well.

Monoi Oil is a super cool gift from nature. Tahitian for “scented oil”, it has been one of the best beauty secrets in Hawaii for longer than any of us can remember. It contains no sulfates, parabens, silicones, phthalates or anything synthetic whatsoever. It is the pure combination of Coconut Oil and the nature essence of Tiare Flowers (Tahitian Gardenias). Monoi Oil is created by pure extra virgin coconut oil being pressed from the natural falling of coconuts from their palm tree. Then, the tiare flower is soaked in that coconut oil for approximately a month. Sorry for the long answer but we love it so much and we know you will too.

We just made the name up, but come on, who doesn’t want to have a friend named Bean Bag? If you could go to the beach with Bean Bag or Frank, you’re definitely going with Bean Bag, right? Sorry to all the Franks reading this, no offense, but you just can’t compete with a pig named Bean Bag. Can’t swim? Search Google Images: “Swimming Pigs” and prepare to have your mind blown.

Peanut Butter Chocolate Mood! Here it is, for two servings. Try to use organic ingredients. Just blend all of the following together and mash until thick and creamy! 8 frozen Almond Milk Ice Cubes (You can easily make these in your own freezer – just simply freeze your favorite almond milk into ice cubes and store in an airtight container), 4 ripe frozen bananas, 2 rounded tablespoons of coconut sugar, 1/4 cup natural peanut butter, 1/2 teaspoon vanilla extract/or 1 vanilla bean, 1 rounded tablespoon cocoa or cacao powder. Optional: Add a small handful of vegan chocolate chips. (*For a slightly creamer version, use 4 canned coconut milk cubes and 4 almond milk cubes instead of just 8 almond milk cubes)

Totally. You’d laugh if you saw some of the big burly manly men in our community that only use and swear by our Baby Bum products. We’d advise you don’t though, cuz they might come after you.

Yes, our Baby Bum products are formulated using mild, plant-based ingredients in just the right amounts to protect, nourish and hydrate. Good for both you and your rad little bundle of joy.

Baby Bum products are hypoallergenic, allergy-tested and dermatologist tested. Outside of coconuts which some consider a tree nut, we don’t use nuts in any Baby Bum products; however, we can’t guarantee there is no trace of nut in your products, as we don’t have any program in place to certify our manufacturing facilities as nut-free. For severe allergies, please consult your doctor before use.

Yes, we actually care more about our rad little fishy friends than some of our dirty human ones. 🙂 Baby Bum Sunscreens are zinc based, are oxybenzone free nor other chemical sunscreens, and are safe for oceans and reefs.

Oxybenzone is a widely used sunscreen ingredient. It is approved and recommended by the FDA and Skin Cancer Foundation as an effective sunscreen and has been used for over 25 years in combination with other sunscreen actives to help cover the broad spectrum of UV rays.

That said, a few years ago a study came out showing that Oxybenzone may be a contributing factor to the bleaching/killing of our ocean reefs. While the study is highly contested by the corporate sunscreen community, there is just no way we would ever take the chance of hurting the very living and breathing thing that creates the waves we surf on every day. Not to mention our little fishy friends we love.

Bottom Line: We don’t use Oxybenzone.

Well, we certainly think so, but that said and just to be clear, if you’re talking about a baby under six months old than we’ve got a completely different answer for ya…. and that’s…you really shouldn’t have your “baby” exposed to the sun at all. Sunscreens definitely help and there are a lot of great natural sunscreens out there that you could use, BUT you should really just try your hardest to keep your little 6 month and under bambinos out of the sun completely. We know it’s super tempting and tough to manage sometimes, but it’s the responsible thing to do. Trust The Bum. If you have to be outdoors, we recommend consulting with your doctor before use.

SPF stands for Sun Protection Factor which is a relative measure of how long a sunscreen will protect you from ultraviolet (UV) rays. (see chart). That said, no sunscreen blocks 100% of UV rays and the main thing that affects protection level is applying it correctly. Dermatologists recommend using 3 tablespoons of sunscreen to protect your whole body. SPF ratings are significantly decreased if you don’t apply enough and most people only apply 1/3 of the sunscreen they need. So make sure you use enough and don’t neglect hard to reach and easily forgotten places like your ears, feet and upper back and remember to reapply. Lastly, we don’t care if you use our sunscreen, just use sunscreen.


Broad-spectrum sunscreen protects against the harmful effects of both UVA (aging rays) and UVB (burning rays). To be classified as offering broad-spectrum protection, a product needs to absorb or reflect at least 90% of the UV rays. All Sun Bum and Baby Bum Sunscreens offer broad-spectrum coverage. UVA rays penetrate the skin more deeply than UVB rays and are primarily responsible for premature skin aging and wrinkling. UVA rays have also been shown to cause skin damage at the cellular level. UVB rays damage the outer layers of the skin. They are the main cause of sun burn and play a key role in the development of skin cancer.

Never!! Dyes are used to give things artificial color and have no other benefit. When ingested, studies indicate that synthetic dyes have potential harmful effects on the health and behavior of children.

pH describes the acidity or alkalinity of a material, even skin. Skin is slightly acidic, which is part of its natural defense mechanism to maintain a healthy flora and deter harmful bacteria from making themselves at home on your skin–like a dirty friend that wants to crash on your new sweet couch. Baby Bum products are all formulated to be mild and maintain the skin’s natural pH.

Our Baby Bum fragranced formulas include natural ingredients used at safe levels for even the most sensitive skin. Since we use all of our products on our very own families we DO NOT use artificial/synthetic fragrances in our Baby Bum products that some people find to cause skin irritation or sensitivity. That said, we have formulated some products without any fragrance being added, if that’s more your thing. They are in the white packaging. Happy Bum, Happy Mum.

Baby Bum is cruelty free.  Our products are not tested on animals-EVER.

Nah, Duke’s named after an old Hawaiian legend surfer named Duke Kahanamoku.

Haha… HECK NO!!! While some of the girls and guys that work here can rip with the best of ‘em, we are an equal opportunity employer so we’ve got all kinds of kooks that work here. That said, we’re either all kooks or nobody is. Word.

All the products are a little different so just follow the directions on the specific packaging. Biggest thing is, remember less is more, so avoid over-use of any product on babies under 6 months of age.

Anytime. Seriously, anytime.

Send a self addressed stamped envelope to Baby Bum 444 South Coast Hwy, Encinitas CA 92024 and we’ll stoke you out.

Shipping & Returns

Shipping & Returns

We want you to be happy. If you ever have a problem with your order email [email protected] and we’ll help you out.

  • Free Shipping on Orders over $50
 applies to orders shipping within the contiguous USA via UPS Ground.
  • Orders placed online will be uploaded to our warehouse for fulfillment at midnight tonight. Your order (if placed before midnight) will ship from our Orlando warehouse on the next business day and will ship via UPS Ground or USPS service, depending on the size and weight of your order and the shipping address you’ve provided. Due to stringent standards on the expediting of spray sunscreens and the high cost of air shipping methods – we DO NOT offer expedited shipping services. If you need your order to arrive by a certain date that requires expediting, we do apologize, but we cannot accommodate these requests.  

  • Orders are shipped Monday through Friday with the exception of USA federal holidays.
  • Our continuous spray products (SPF and after sun) can only be shipped via UPS Ground throughout contiguous USA but cannot be shipped to PO boxes, or addresses in Hawaii or Alaska due to federal regulations.
  • If you are an international customer, please email [email protected] to inquire about whether we have hit your shores yet!
  • Please note that our online store can only ship to contiguous USA addresses, and only accepts USA credit cards.

We hope you love every Sun Bum product, but we understand that everyone’s taste is a little different.

If you are unhappy with a product purchased at one of our awesome retailers, please return the item to their store for exchange or replacement.

Due to hygiene reasons, we cannot process returns or exchanges on sun care products, unless faulty. However, Sun Bum gladly accepts exchanges on unworn, unwashed, undamaged or defective lifestyle and apparel purchased in our online store within 30 days of the date of purchase. Promotional discount offers will be honored when exchanging size. Any free promotional items should be returned along with your order.In order to process an exchange for an online order, please:

  • Complete our Return Form and include with the item being returned, together with a copy of your original order form/receipt
  • Ship the item (in its original packaging) to:
    Sun Bum (Attention: Returns Department)
    c/o- Christy Distribution
    2412 Lynx Lane
    Orlando FL 32804

Please note that you are responsible for all return shipping charges, and no C.O.D deliveries will be accepted. We recommend using a traceable shipping method, such as UPS so you can retain the tracking number, for your records.

Please allow 10 business days for us to process your return and ship your exchanged item.



If you have questions about your order or need general information, our Customer Service Team will be happy to assist you. Please complete the form below and we will get back to you as soon as possible.

Reasons For Contact
Method For Contact